Your rigths
No one should pay for something that is incorrect. If you disagree with the claim you have received, or believe there has been a mistake – please get in touch and we will assist you as soon as possible.
The claim has been paid
The claim was paid before I received the collection notice/demand for payment
The law stipulates that if payment is made long after the original due date, resulting in the invoice being sent to a debt collector, the person who owes the debt is responsible for covering the costs associated with engaging a debt collector.
This is in accordance with Section 17 of the Norwegian Debt Collection Act.
I have received a demand for payment even though I paid the collection notice
If you make the payment after the due date for the debt collection notice, any accrued costs must be paid. This means that if the payment of the debt collection notice is made before the payment reminder was sent, but after the deadline stated in the notice, the associated costs must still be paid. This is in accordance with Section 17 of the Norwegian Debt Collection Act.
The law stipulates that if the payment is made long after the original due date, such that the invoice has been forwarded to a debt collector, the person who owes the debt is responsible for covering the costs related to engaging a debt collector.
I have paid, but I forgot to use the KID number
If you have made a payment without using the KID number, your payment will not be allocated to the correct invoice. This could be the reason you are now receiving letters from Remind. Please contact your gym and send them documentation of the payment (this can be found in your online banking), so they can allocate the payment to the correct invoice. You can put firmapost@remind.no on copy.
If you made the payment to the gym after the case was sent to Remind, you will be required to pay the incurred fees in accordance with Section 17 of the Debt Collection Act. This law states that if the payment was made long after the original due date and the invoice has been sent to debt collection, the debtor must cover the costs of engaging a debt collector.
If you have paid the original invoice, you can subtract the principal amount from the invoice you have received, provided the deadline has not passed, and pay the remaining amount. Alternatively, you can log in to our Portal to view the outstanding balance.
I paid the original invoice directly to the center after receiving the collection notice/demand for payment
If you have paid the original invoice directly to the gym after the collection notice was sent out, the incurred costs must be paid. This is in accordance with Section 17 of the Debt Collection Act.
The law stipulates that if the payment was made long after the original due date, and the invoice has been sent to debt collection, the debtor must cover the costs of engaging a debt collector. This does not apply if the payment was made after the original due date but before the case was sent to debt collection.
If you have paid the original invoice, you can subtract the principal amount from the invoice you have received, provided the deadline has not passed, and pay the remaining amount. Alternatively, you can log in to our Portal to view the outstanding balance.
I have paid using the KID number, but I have still received a collection notice
If you have made a payment and are certain that you used the correct KID number, it is possible that your payment was made too late. If you are unsure whether you paid before or after the collection notice was sent, you can check the payment date in your online banking and compare it with the date on the letter you received from Remind.
If your payment has not been registered, please send documentation of the payment, including the used KID (this can be found in your online banking), to the gym and put firmapost@remind.no on copy.
If your payment was made on the same date or later, the incurred costs must be paid. This is in accordance with Section 17 of the Norwegian Debt Collection Act. The law stipulates that if the payment was made long after the original due date, and the invoice has been sent to debt collection, the debtor must cover the costs of engaging a debt collector. This does not apply if the payment was made after the original due date but before the case was sent to debt collection.
Why have I not received a collection notice or demand for payment?
Our communications are sent through the channel that is easiest for us to reach you on, and which you have accepted for receiving communications. If you have a digital mailbox (e.g., Digipost), we will try contacting you there.
If you do not have a digital mailbox, we will contact you at your registered address, or the address you have provided to the center. Therefore, it is important that you update the center with your address so that you receive notifications if you happen to forget to make a payment one month.
By setting up a Digipost account, you agree to receive letters there, such as those from a debt collection agency.
I have paid via Avtalegiro/Avtalegiro has not been deducted
AvtaleGiro is a service for automatic payment of recurring bills, and it is an agreement between you and the bank to deduct an amount to a third party. This means that the bank ensures that bills are paid directly from your account on the due date. Please note that it may take 4-6 weeks after setup for the agreement to take effect.
There can be several reasons why the payment has not been deducted from your account:
• The payment limit is too low
• There are insufficient funds in the account at the time of the deduction
• You have manually stopped the deduction at the bank
• AvtaleGiro is not activated on your account
Paid twice
I have made a double payment
If you have paid a bill from us multiple times, as a general rule, you will be refunded the excess amount you have paid, minus a transaction fee of 70 NOK. If you have multiple unpaid cases with us, any excess payment made on one case will be allocated to the other outstanding cases from the same gym.
Credit checked or received an SMS regarding a claim
I have been subject to a credit check
If you have received a copy letter stating that you have been credit checked or received an SMS regarding a claim, it means you have a debt collection case with us. Log in to our Portal to get an overview. In the Portal, you can apply for a payment deferral or a repayment plan. You can also pay the full claim amount.
I have received an SMS regarding a claim
If you have received an SMS from us regarding an outstanding claim, you can easily log in to our Portal to check the status of your cases.
You can also call us at +47 48 88 46 68 or send us an e-mail to firmapost@remind.no.
Terminated or freezed the membership
Terminated or freezed the membership
If you have received an inquiry from us despite having canceled or frozen your membership, please contact your gym directly. They will be able to correct any errors. If the invoice is not to be paid, the case will be automatically closed upon crediting by the gym.
Received a claim that is directed at the wrong person
Shall no longer pay for the membership of spouses or children
If you are no longer the legal payer for a membership, you must contact your gym.
Received letter/SMS not addressed to me
Please contact us if you have received information that is not intended for you. You can reach us at firmapost@remind.no.
Postpone or split the payment
Postpone the due date
In the Portal, you can easily apply for an extension of the due date by 14 days. Please note that the debt collection notice cannot be postponed. You will receive feedback on your application. Therefore, it may be a good idea to double-check the phone number that is registered.
Split the payment
If you require a payment plan, you can apply for this in our Portal. The only thing you need to be aware of is that if you request more than four installments, a fee of 1050 NOK will be added.
You will receive feedback on your application in the Portal and via SMS. Therefore, it may be a good idea to double-check the phone number that is registered. Please note that a breach of the payment plan will result in a payment remark.
The original invoice is incorrect
The original invoice is incorrect
If you believe the original invoice is incorrect, you should contact your gym via e-mail and inform them of what you believe is wrong. It is important that you also copy firmapost@remind.no so that we can put your case on hold until we receive a response from the center.
When you send your inquiry in writing, you will have something to refer to if the gymtakes too long to respond.
If it turns out that the case was sent to us by mistake, the case will automatically be closed with us when the invoice is credited by the gym. Therefore, you do not need to contact us again to inform us of this.
Fees - collection costs
Fees - collection costs
Collection fees are regulated by the Norwegian Financial Supervisory Authority and are based on the original principal amount.
You can read more about the rates for reminder fees here:
https://www.finanstilsynet.no/forbrukerinformasjon/inkassovirksomhet/oversikt-over-utenrettslige-inndrivingskostnader/
For gym invoices, the table applies to rates for debtors who are consumers (private individuals) and the client (the gym) is not entitled to deduct VAT.
According to the Debt Collection Act §17, if the payment is made a long time after the original due date, and the invoice has been sent to a collection agency, the person who owes money must cover the cost of engaging a debt collector.
I wish to contact you on behalf of someone else
Contact us on behalf of someone else
Remind is subject to data protection laws and is not permitted to disclose personal information to third parties. If you still wish to contact us on behalf of someone else, you can ask the individual to fill out a power of attorney form, which you can attach to the email you send us.
You can use our power of attorney form attached (press) here and send it to firmapost@remind.no.
Alternatively, the person you wish to contact us on behalf of can call us and provide verbal authorization. This can be done by calling 488 84 668.